Sport and events fans in North Wales continue to be ripped off despite a new law introduced this year. Now, following pressure from MPs, the government is reviewing consumer protection measures applying to ticket resale.
This follows the government’s U-turn on ticket touting during the passage of the Consumer Rights Act, during which Labour forced the government to make concessions of the resale of tickets. One of those concessions was that there should be clear information provided by anyone offering tickets for resale online that states face value, seat location and any usage restrictions.
Which?, the consumer rights campaigning organisation, recently reviewed ticket sales for U2 and One Direction shows, as well as Rugby World Cup and Six Nations games. Their findings showed that ticket resales websites were missing all the information required by law, meaning consumers don’t know if what they are buying is a good deal or if they’ll even get in.
David Hanson, MP for Delyn, questioned the government over their failure to implement the law in yesterday’s Culture, Media and Sport Question Time. In it he asked what the government was doing to address the concerns raised in the recent Which? report.
The government’s failure to enforce its own law is astounding. Hundreds of tickets are purchased by people in North Wales from resale websites in the honest belief that they will receive legitimate tickets that provide a decent seat at the venue.
I welcome that the government are reviewing secondary ticketing, but the Act was put in place to tackle this issue. I fail to understand what has stopped the government from fully implementing it.