Delyn MP David Hanson has welcomed the introduction of new Government regulations protecting people when they buy products and services from door to door salespersons.
The Doorstep Selling Regulations cover all salespeople who visit consumers in their homes to sell any goods and services such as conservatories, double glazing, orthopaedic furniture and utility contracts.
The law has always provided a one week cooling off period when buying from salespeople whose visit has not been sought out by the homeowner. However, changes to the regulations mean that provided the transaction is for more than £35, consumers will now have a seven day period in which to cancel any agreement they enter into, regardless of whether they initiated the visit or not. The new regulations also mean that doorstep sellers are required to inform customers in writing of their right to cancel.
Last year, the Office of Fair Trading’s Consumer Direct helpline (08454 04 05 06) received more than 50,000 complaints about goods and services bought from doorstep sellers, the top complaints being about home maintenance and improvements services, glazing products and installations, and gardening products and services.
David Hanson said:
“These new rules will make the rules much clearer, giving people who buy goods in the home a safety net of a seven day cooling off period.
“The new rules give people a legal right of seven days to cancel any agreements entered into with doorstep sellers. Previously, people only had these cancellation rights if a trader’s visit was not pre-arranged.”
A recent OFT market study into doorstep selling showed that 94 per cent of consumers were generally unaware of their rights when buying through doorstep selling,
For more details and advice on the new legislation visit the Consumer Direct website: www.consumerdirect.gov.uk or call 08454 04 05 06.