Delyn MP David Hanson has backed moves to introduce extra protection for people buying and selling homes. By the 1st October all residential estate agents will be required to belong to a redress scheme.
The move will mean that those that experience problems with an estate agent will have access to a free, easy to use ombudsman. The scheme will be transparent, independent and fair. It will speedily resolve complaints and will have the power to award compensation.
New measures will also come into force in October 2008 that:
* give greater powers to the Office of Fair Trading to remove rogue estate agents from the market
* increase the investigatory powers of enforcement officers.
David Hanson said:
“They say that moving house is one of the most stressful things that can happen in your life. These protections will give people extra protection when dealing with estate agents.
“A survey in 2004 Research commissioned by the Office of Fair Trading showed that 21% of sellers and 23% of buyers experience problems with estate agents.
“The measures should not only give people more confidence in the system but also help to drive out the rogue estate agents that can give the industry a bad name.”