Delyn MP David Hanson joined shopworkers at Westminster to call on customers to “keep your cool at Christmas” in support of the campaign by retail trade union Usdaw to cut down on the abuse and assaults suffered by shop staff during the Christmas shopping period.
David Hanson said:
“I am shocked that Usdaw’s most recent survey shows that two thirds of shop staff have been abused in the last year and nearly 10% have suffered physical assault. A major cause is angry customers and reports of ‘trolley rage’ incidents are on the increase. The shop staff that I met told me that Christmas is the time when they suffer most anger and abuse.
“Christmas shopping can be exciting but stressful. I urge all customers not to take out their frustration on shop staff who have to work hard, often for long hours at this time when shops are at their busiest.
“Both verbal abuse and threats are anti-social behaviour and I am encouraging retailers and police in North Wales to work together to make sure that the Government’s anti-social behaviour measures are used where necessary to protect shop staff.”
John Hannett, Usdaw General Secretary said:
“Christmas can be a very stressful time, but we are calling on all customers to think twice before they abuse staff, and by staying calm they will help retailers to give them a better service.”